Incorrect Breakdown of Cost Details in Quotes (Doc ID 986107.1)

Last updated on MARCH 13, 2019

Applies to:

Symptoms

When requesting a quote for a weight (e.g. 22500) that is greater than the size of an equipment (e.g. 20,000), the expectation is that 2 equipment are used, especially if the rate is also configured with a weight restriction of <21000.

Although the total cost is calculated correctly, when looking at the breakdown of the cost, it is not correct since it is missing the cost of one of the equipment. When editing the record and just save, the total cost is recalculated to reflect only the cost of 1 equipment.

Steps to reproduce:

Itinerary used is a 2 leg itinerary, but we are only concerned with leg 1

1. Brokerage and Forwarding -> Quote -> edit the quote and go to the Quote Request tab

2. Notice the shipping information has a weight of 22500 KG

3. Select ‘find shipping options’ and then ‘refine option’

4. For the first leg, 2 options will be returned.

5. Click ‘save’ and then ‘add to quote’

6. Notice the cost is the total for the 2 legs - correct

7. Expand by clicking on the ‘+’ for the shipping details. What should be seen is 2 entries with a cost each (2 equipment used for leg 1) and one entry with a cost for leg 2. However, there is only one entry for leg 1 and the (correct) one for leg 2.

8. Click on the pencil next to record and then the pencil next to the record for the cost. It is calculated as X USD per 1 Equipment (1) = X USD, weight is less than the 22500.

9. Click 'save' and then 'save' again to return to the quote screen, the total cost is recalculated to reflect that there is only one cost for leg 1.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.