Customer Form, Search: Searching by Account Number does not Yield Match, But Searching on Party Number Shows the Account Number Exists
(Doc ID 986363.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Trading Community - Version 12.0 to 12.2 [Release 12 to 12.2] Oracle Receivables - Version 12.0.0 to 12.2 [Release 12.0 to 12.2] Information in this document applies to any platform.
Symptoms
When running a search using Account Number, the expected results are not returned. However, running a search on the Party Number associated to the Account number returns results, and shows that the Account number does in fact exist.
Steps to Reproduce: Responsibility: Receivables Manager Navigation: Customers > Customers
Enter filtering criteria in Account Number, and click on Go. No results displayed .
Enter filtering criteria on Party Number, and click Go. Review results and see that the Account Number you searched on earlier is part of the match results displayed.
Changes
Cause
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