Manual Service Request Number is Not Generated Using Custom User Hooks (CS_SERVICEREQUEST_CUHK)
(Doc ID 986383.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 11.5.10 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.
You are attempting to derive a new Service Request Number while creating an SR via Custom User Hooks (cs_servicerequest_cuhk).
Why is this occurring?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document