My Oracle Support Banner

Manual Service Request Number is Not Generated Using Custom User Hooks (CS_SERVICEREQUEST_CUHK) (Doc ID 986383.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.


You are attempting to derive a new Service Request Number while creating an SR via Custom User Hooks (cs_servicerequest_cuhk). 

The process is defined as below:
Return a number from the OUT Parameter x_Request Number. 
Even though this number is returned via the OUT parameter, the Service Request number is populated with a system generated number when the SR is created.
Why is this occurring?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.