Manual Service Request Number is Not Generated Using Custom User Hooks (CS_SERVICEREQUEST_CUHK)
(Doc ID 986383.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 11.5.10 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.
You are attempting to derive a new Service Request Number while creating an SR via Custom User Hooks (cs_servicerequest_cuhk).
Why is this occurring?
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