Last updated on SEPTEMBER 01, 2014
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
***Checked for relevance on 06-Dec-2013***
When attempting to submit Charges in the Service Request form, the following error occurs when using a Bill To and/or Ship To that is not that of the Service Request Owner or related parties. In Order Management it is possible to create orders using Bill to and Ship To addresses of unrelated parties by setting the OM System Parameters, Customer Relationships to 'All Customers'.
Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. In the Service Request -> Charges form, enter Bill To and Ship To addresses that are not related to the customer.
2. Submit Charges
3. Error occurs.
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