ASO_INVALID_ACCT_RELTN Error: Unable To Submit Charges When Bill To / Ship To Are Different From the Service Request Customer. (Doc ID 987034.1)

Last updated on SEPTEMBER 01, 2014

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 06-Dec-2013***


Symptoms

When attempting to submit Charges in the Service Request form, the following error occurs when using a Bill To and/or Ship To that is not that of the Service Request Owner or related parties. In Order Management it is possible to create orders using Bill to and Ship To addresses of unrelated parties by setting the OM System Parameters, Customer Relationships to 'All Customers'.

ERROR
-----------------------
ASO_INVALID_ACCT_RELTN

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. In the Service Request -> Charges form, enter Bill To and Ship To addresses that are not related to the customer.
2. Submit Charges
3. Error occurs.

Cause

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