Customer Account Details Error: Unable To Open Customer Account Details, Error is Raised: ORA-20001: APP-FND-02902: Multi-Org profile option is required (Doc ID 987165.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Receivables - Version 12.0.6 to 12.1.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Attempting to query Account Details for a customer and receive the following errors:

ERROR
-----------------------
JBO-30003: The application pool (ebsdesadb.newsan.com.arDESA1521oracle.apps.ar.cusstd.acctoview.server.AcctOviewAM) failed to checkout an application module due to the following exception:oracle.jbo.JboException:
JBO-29000: Unexpected exception caught: oracle.apps.fnd.framework.OAException, msg=Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException:
ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON,
ORA-20001: APP-FND-02902: Multi-Org profile option is required. Please set either MO: Security Profile or MO: Operating Unit profile option
ORA-06512: at "APPS.FND_MESSAGE", line 509ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1


Responsibility:  Receivables Manager
Navigation:  Customers > Customers > Query Customer
Click on Details

Cause

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