TeleService - Service Request Form: Item Field In CHARGES Tab Shorter In Length Than Inventory Item Length (Doc ID 987402.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
CSXCHTAB.fmb

Symptoms

On 11.5.10.2 -

Find item field in Charges tab in Service Request form is shorter in length than Inventory Item length.
When a user submits the SR, the RMA is supposed to show all parts listed for the BOM but it does not. It is only showing the component line.

EXPECTED BEHAVIOR
-----------------------
Expect field length should be same as in Order Management forms.

STEPS
------------
(R) Customer Support
(N) Service Requests > Create Service Request

 - Charges tab: Item field- length is shorter than normal BOM field length.

Cause

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