TeleService - Service Request Form: Item Field In CHARGES Tab Shorter In Length Than Inventory Item Length

(Doc ID 987402.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to [Release 11.5]
Information in this document applies to any platform.


On -

Find item field in Charges tab in Service Request form is shorter in length than Inventory Item length.
When a user submits the SR, the RMA is supposed to show all parts listed for the BOM but it does not. It is only showing the component line.

Expect field length should be same as in Order Management forms.

(R) Customer Support
(N) Service Requests > Create Service Request

 - Charges tab: Item field- length is shorter than normal BOM field length.


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