Planning Data Pull Worker completing with timeout error (performance) (Doc ID 987942.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Process Manufacturing Process Planning - Version 12.1 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.
Executable:MSCPDPW - Planning Data Pull Worker
***Checked for relevance on 10-May-2013***

Symptoms


On : 12.1 version, Data Collections against an Oracle Process Manufacturing (OPM) source
When attempting to data collections , planning data pull is failing with error

ERROR
-----------------------
MSCPDPW module: Planning Data Pull Worker
24-NOV 19:06:37 : The Request id : 438601 has Phase : COMPLETE and Status: ERROR
24-NOV 19:06:37 : Concurrent Message : Timeout error.
24-NOV 19:06:37 : There is an Unknown error in the Worker.
24-NOV 19:06:37 : Planning Data Pull process failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility : Advanced supply chain planning
2. Navigation : Supply chain planning > Collections > Oracle systems > Standard collections
3. Planning data pull fails with error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to complete data collection

This is a performance issue in the planning data pull worker causing the timeout error

Cause

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