My Oracle Support Banner

Supplier User Encounters Blank Screen When Log In to iSupplier Portal From External URL (Doc ID 988001.1)

Last updated on JULY 02, 2018

Applies to:

Oracle iSupplier Portal - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

When a supplier user attempts to log in from external URL, they are able to log in but get a blank screen.

- Users can log in from the Internal URL.
- If attempt to log in with incorrect password, the application is validating it and posting an error message. But once the password is correct user just gets blank page and can not see anything.

Due to this issue, Supplier users cannot access iSupplier Portal.

Steps To Reproduce
1. Enter username and password from external Supplier URL.
2. User gets a blank screen.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.