Supplier User Encounters Blank Screen When Log In to iSupplier Portal From External URL (Doc ID 988001.1)

Last updated on JULY 27, 2017

Applies to:

Oracle iSupplier Portal - Version 12 and later
Information in this document applies to any platform.

Symptoms

On 12.0.6, when a supplier user attempts to log in from external URL, they are able to log in but get a blank screen.

- Users can log in from the Internal URL.
- If attempt to log in with incorrect password, the application is validating it and posting an error message. But once the password is correct user just gets blank page and can not see anything.

Due to this issue, Supplier users cannot access iSupplier Portal.


Steps To Reproduce
1. Enter username and password from external Supplier URL.
2. User gets a blank screen.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms