Cannot Correct an Inspected RMA with Status AWAITING RETURN DISPOSITION

Cannot Correct an Inspected RMA with Status AWAITING RETURN DISPOSITION (Doc ID 988562.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Inventory Management - Version: 11.5.10 to 12.1.3 - Release: 11.5 to 12.1
Information in this document applies to any platform.
RCVTXECO.fmb
RCV_CORRECT_QTY_OVER_TOLERANCE

***Checked for relevance on 02-Nov-2011***

Symptoms

When trying to enter a negative correction quantity against a RMA receipt the following message is displayed:

'The correction quantity 57 is larger than the total available quantity 0'

The status of the RMA is 'Awaiting Return Disposition'

In the table rcv_transactions_interface records are stuck for this RMA with:

   Processing_mode_code = ONLINE
   Transaction_status = PENDING
   These Pending records can be viewed through the Transaction Status Summary form.
   Navigate to: PO Responsibility > Receiving > Transaction Status Summary

Cause

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Applies to:

Symptoms

Cause

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