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How To Determine The Incident_id For The Service Requests Created By Preventive Maintenance? (Doc ID 988670.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks


Goal

After generating Preventive Maintenance Service Requests, a custom reporting needs to be run based on incident_id. However, it was noticed that the cs_incident_id field in AHL_UNIT_EFFECTIVITIES_B and ahl_unit_effectivities_app_v table is always null.

How does one determine the incident_id?

Solution

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In this Document
Goal
Solution


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