How To Determine The Incident_id For The Service Requests Created By Preventive Maintenance?

(Doc ID 988670.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version: 11.5.10 to 12.1.2 - Release: 11.5 to 12.1
Information in this document applies to any platform.
***Checked for relevance on 26-Jan-2012***
Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks

Goal

After generating Preventive Maintenance Service Requests, a custom reporting needs to be run based on incident_id. However, it was noticed that the cs_incident_id field in AHL_UNIT_EFFECTIVITIES_B and ahl_unit_effectivities_app_v table is always null.

How does one determine the incident_id?

Solution

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