ARCMREQ Cancelled Through Workflow Administrator is not Releasing the Dispute (Doc ID 989197.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.
6500218 H RUP#5
5660900 UWQ Summary Patch

Symptoms

Customer has raised a dispute in Advanced Collections and has cancelled the workflow from the Workflow Administrator responsibility. 
The dispute still remains open even after canceling the workflow.

Details:
Dispute status : Cancelled (in Collections/History) but transactions tab does not release the dispute amount.

You expect the dispute should be canceled after canceling the worfklow. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms