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ARCMREQ Cancelled Through Workflow Administrator is not Releasing the Dispute (Doc ID 989197.1)

Last updated on JANUARY 22, 2021

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.
6500218 H RUP#5
5660900 UWQ Summary Patch

Symptoms

Customer has raised a dispute in Advanced Collections and has cancelled the workflow from the Workflow Administrator responsibility. 
The dispute still remains open even after canceling the workflow.

Details:
Dispute status : Cancelled (in Collections/History) but transactions tab does not release the dispute amount.

You expect the dispute should be canceled after canceling the worfklow. 

Cause

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In this Document
Symptoms
Cause
Solution


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