System generated Comments are created from the Customer Service Call Activities Screen (Doc ID 1612330.1)

Last updated on AUGUST 03, 2016

Applies to:

Oracle Daybreak - Version 9.5 to 11.6 [Release 9 to 11]
Oracle Financial Services Lending and Leasing - Version 11.5.1 to 14.0 [Release 11 to 14]
Information in this document applies to any platform.
On the Customer Service screen, while entering Details in the Call Activities screen, system automatically generates comment

Goal

Customer would like to know how the Application creates system generated Comments from the Customer Service > Call Activities Screen. This document brief about the process of system generating comments.

Solution

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