MOS Generic Support Process Guide
(Doc ID 1616920.1)
Last updated on JULY 29, 2016
Applies to:Oracle FLEXCUBE Universal Banking
Information in this document applies to any platform.
The document briefs the MOS users on guidelines of using MOS.
Provides guidelines on the Changes from i-support to MOS, MOS Terminologies, MOS User creations and Raising SR in MOS.
This document is useful for OFSS Support staff as well as Bank’s IT help desk team.
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