MOS Generic Support Process Guide (Doc ID 1616920.1)

Last updated on JUNE 21, 2021

Applies to:

Oracle FLEXCUBE Universal Banking
Information in this document applies to any platform.

The document briefs the MOS users on guidelines of using MOS.

Provides guidelines on the Changes from i-support to MOS, MOS Terminologies, MOS User creations and Raising SR in MOS.

This document is useful for OFSS Support staff as well as Bank’s IT help desk team.

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In this Document

Purpose

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