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MOS Generic Support Process Guide (Doc ID 1616920.1)

Last updated on JULY 29, 2016

Applies to:

Oracle FLEXCUBE Universal Banking
Information in this document applies to any platform.

Purpose

The document briefs the MOS users on guidelines of using MOS.

Provides guidelines on the Changes from i-support to MOS, MOS Terminologies, MOS User creations and Raising SR in MOS.

Scope

This document is useful for OFSS Support staff as well as Bank’s IT help desk team.

Details

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In this Document
Purpose
Scope
Details

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