Forgot Password: Security Question Verification Is Asked Even Though OTPInitHandler Has Been Configured (Doc ID 2020036.1)

Last updated on AUGUST 09, 2016

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.3 and later
Information in this document applies to any platform.

Goal

Bank has configured OTP for retail users. When user clicks Forgot Password, it also asks 'Security Question' adding another layer of verification.

Bank does not want to have 'Security Question' layer.
 

Solution

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