FCDB: Service is Unavailable with user getting message "The system has encountered an error while processing the request" with an error " ORA-12516 error " in the application logs
(Doc ID 2234942.1)
Last updated on MAY 12, 2022
Applies to:
Oracle FLEXCUBE Direct Banking - Version DB 12.0.2 to DB 12.0.3 [Release DB 12]Information in this document applies to any platform.
Symptoms
On : DB 12.0.1/12.0.2/12.0.3 version, Production Support-SET
When attempting to login into FCDB Online Banking the user is getting message "The system has encountered an error while processing the request"
with the following error in Application Logs.
ERROR
-----------------------
ORA-12516: TNS:listener could not find available handler with matching
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into the FCDB Online Banking and user should get the above mentioned error on screen
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login into FCDB Online Banking Application.
Changes
No environment, product, account and hardware changes trigger this problem
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Goal |
| References |