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In Sequential Authorization,when transaction is Initiated Authorization Email is sent to all level Authorizers (Doc ID 2247648.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

In Sequential Authorization,when transaction is Initiated Authorization Email is sent to all level Authorizers. E-mail notification should be sent by sequence as per the authorizations levels.

Notification E-mail should go to the first authorizer once initiated then after the 1st authorization the notification mail to be sent to the second authorizer, and so on and not all authorizers on same time.

STEPS
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The issue can be reproduced at will with the following steps:

1.Set Authorization rule with multilevel Authorization for corporate customer having authorization type as sequential.

2.Initiate the Transaction from Initiator User.

3.Authorization pending email alert triggers to all Level Authorizers as per the rule.

BUSINESS IMPACT
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The issue has the following business impact: 

Due to this issue,all the authorizers get the email for transaction pending for authorization ,but it is not available them to authorize except level 1 authorizer.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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