Two Separate Accounts Were Boarded Into Daybreak With The Same SSN By Mistake

(Doc ID 2285417.1)

Last updated on JANUARY 10, 2018

Applies to:

Oracle Daybreak - Version 10.0 and later
Information in this document applies to any platform.

Goal

When an account is boarded with a customer whose Social Security Number (SSN) was typed in error and matches an existing customer's SSN, take the erroneous SSN and correct it.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms