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KYC User Cannot Close KYC Case (Doc ID 2406460.1)

Last updated on DECEMBER 19, 2018

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 6.2.1 to 8.0 [Release 6.0 to 8.0]
Oracle Financial Services Know Your Customer - Version 6.2.3 to 8.0.0 [Release 6.0 to 8.0]
Information in this document applies to any platform.

Symptoms

KYC users not able to close the cases.

KYC Analyst user select corresponding action on KYC case from Resolution (options are: Action Withheld - Close, Duplicate Case - Close, New Case Opened - Close).

Let's say "Duplicate Case - Close" action. Case status goes to “Recommend Closure”.

Then KYC Investigator log into FCCM and select the same case. Only option in Resolution is “Approve Resolution Recommendation” – KYC Investigator select that action and click on Save. But case status does not change to "Closed" - it stays in “Recommend Closure” and KYC case is not closed.

Changes

 

Cause

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