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Email Functionality Is Not Working In ECM Screen (Doc ID 2439038.1)

Last updated on MAY 22, 2023

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0 version, Web UI

Email Functionality is not work in ECM screen

When we are trying to send email from take case button its saying "SAVE FAILED".

ERROR
-----------------------

SAVE FAILED



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to case details
2. Take action send email


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send case details email

Cause

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In this Document
Symptoms
Cause
Solution


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