If User Name Length Is Greater Than 10, Transaction Is Not Getting Locked Even After Max Failed Attempts Exceeds (Doc ID 2447804.1)

Last updated on SEPTEMBER 18, 2019

Applies to:

Symptoms

OTP enabled transactions are not getting locked even after user crossed maximum allowed failed attempt. This is happening if User Name length is more than 10.

Simulation Steps:
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The issue can be reproduced with the following steps:
1> log in with admin user.
2> From authentication, enable OTP for any transaction, say for Internal transfer.
3> Log in with a retail user whose username length is more than 10.
4> Do internal transfer. On confirm button click OTP verification screen enable.
5> Input wrong OTP and done all available attempts.
6> On 0 attempts will get an error as "System cannot process the request currently. Please try later." Also, the transaction not getting locked.

Cause

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