Forgot Password Functionality on Login Page Shows Incorrect Error Message When Entered Details Are Incorrect. (Doc ID 2448997.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

When business user clicks on forgot password on the log-in page and enters incorrect details, the following error occurs:

ERROR
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"System cannot process the request currently. Please try later."

Due to the above generic system error message, user does not understand the reason of the error.

STEPS
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The issue can be reproduced at will with the following steps:
1. Click on forgot password on the log-in  page. 
2. Enter the required details on the next screen and click .

Cause

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