FAILURE TO COLLECT A STANDING INSTRUCTION
(Doc ID 2449405.1)
Last updated on FEBRUARY 21, 2019
Applies to:Oracle FLEXCUBE Universal Banking - Version 12.0.2 and later
Information in this document applies to any platform.
Customer issued a Standing Instruction to transfer amount 237,371.74 from the Operational Ac Account No. XXX1111111111
to their Sinking Fund Account No. XXX222222222 on the 1st of Every Month effective 1st February YYYY.
The operational account had an OD Limit of XXX 2M marked on the 4th of January YYYY.
However the Standing instruction has been failing effective September YYYY when the customer started utilizing their overdraft.
The transfer has been failing as the system takes the account as being insufficiently funded regardless of the customer having
an available balance in excess of 237,371.74 to provide for the SI.
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