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Delay in Receiving Email Alert (Doc ID 2455792.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 6.0.1 to DB 12.0.3 [Release DB 6 to DB 12]
Information in this document applies to any platform.


  1. Delay is observed in receiving OTP via email for Funds transfer transaction by end user.  Delay of around 5-10 minutes or more is observed.

           Below error stack might be observed in application logs : 


Issue might be observed post performance of certain maintenance changes at SMTP (Simple Mail Transfer Protocol) Email server.


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