Delay in Receiving Email Alert
(Doc ID 2455792.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle FLEXCUBE Direct Banking - Version DB 6.0.1 to DB 12.0.3 [Release DB 6 to DB 12]
Information in this document applies to any platform.
- Delay is observed in receiving OTP via email for Funds transfer transaction by end user. Delay of around 5-10 minutes or more is observed.
Below error stack might be observed in application logs :
Issue might be observed post performance of certain maintenance changes at SMTP (Simple Mail Transfer Protocol) Email server.
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