My Oracle Support Banner

When Trying to Access OBDx Application, Application Shows Error 'System Cannot Process The Request Currently, Please Try Again' And Logs Show 'Forcibly releasing inactive connection' (Doc ID 2466050.1)

Last updated on JUNE 10, 2024

Applies to:

Oracle Banking Digital Experience - Version 17.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to access application, application shows error 

ERROR
-----------------------
'system cannot process the request currently, please try again'.
 
OBDx logs show below warnings very frequently :

<Warning> <JDBC> <BEA-001594> <Forcibly releasing an already closed connection "weblogic.jdbc.wrapper.PoolConnection_oracle_jdbc_driver_T4CConnection@82219" back into the data source connection pool "NONXA".> 
<Warning> <JDBC> <BEA-001592> <Forcibly releasing inactive connection "weblogic.jdbc.wrapper.JTSConnection_oracle_jdbc_driver_T4CConnection@82003" back into the data source connection pool "DIGX".> 

STEPS
-----------------------
The issue can be reproduced with the following steps in customer environment using below steps:
1. Access OBDx URL
2. Enter Credentials and Click Enter

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.