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Even After Disabling Password Protection for PDF Documents, User Is Being Prompted with Message "On opening the PDF, you will be asked to enter a password." (Doc ID 2473620.1)

Last updated on NOVEMBER 11, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Password protection is disabled for PDF documents. But even after that, when the user is trying to download a PDF, he/she is being prompted with message "On opening the PDF, you will be asked to enter a password."

Simulation Steps:
-----------------------

The issue can be reproduced at will with the following steps:

  1. Disable Password Protection for PDF Documents. Refer "Disable Password Protection for PDF Documents"
  2. After above configuration, restart the server and do one PDF download. Say for example, download e-receipts.
  3. Observe that even though password protection is disabled for PDF , user is being prompted with message "On opening the PDF, you will be asked to enter a password."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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