Single Alert Is Not Getting Promoted To Case
(Doc ID 2488574.1)
Last updated on DECEMBER 23, 2019
Applies to:Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.
Unable to perform Promote To Case action on an alert
Steps to reproduce:
- Login into Application
- Navigate to AML module
- Access an alert on which you want to perform "Promote To Case" action
- Alert details page -> Disposition tab
- Select Promote to case.(Here the user was unable to perform the action).
Error observed on UI:
"This action cannot be performed as you have encountered an unknown system error. Please contact your system administrator".
Error observed in UMMService.log is:
ORA-02291: integrity constraint (OFSAAFCCM.FK_696_2) violated - parent key not found
ORA-06512: at "OFSAAFCCM.PKG_PRMTCASE", line 3270
ORA-06512: at "OFSAAFCCM.PKG_PRMTCASE", line 2170
ORA-06512: at "OFSAAFCCM.PKG_PRMTCASE", line 880
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