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FCCM 8.0.4 : Unable To Remove Customer From ECM Case (Doc ID 2488594.1)

Last updated on OCTOBER 31, 2019

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

Version : 8.0.4

Issue :

Unable to delete customer from customer tab in a case.
Following error message popped up :

“[6349] Found one or more records linked. De-link records before delete”

Steps :

 1. Add Customer manually to a case.
 2. Navigate to customer tab and select the customer and click on Remove.

Below error encountered in logs :

SQLException occurred while calling Database Stored Procedure...
ORA-06550: line 1, column 7:
PLS-00306: wrong number or types of arguments in call to 'P_CUST_DEL_MAPPING'
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored

 

Changes

No changes made.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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