My Oracle Support Banner

User are not able to Refresh Customer Account Statement from Register Report. Error: System Has Encountered an Error While Processing the Request (Doc ID 2502520.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.


While refreshing customer account statement using register report  transaction under corporate service  user faces error  :The system has encountered an error while processing the request.

Stack trace  observed in logs: 

Caused by: [SOAPException: faultCode=SOAP-ENV:Client; msg=Error opening socket: Connection refused; targetException=java.lang.IllegalArgumentException: Error opening socket: Connection refused]



 This issue might be faced generally after change in BI (Oracle Business Intelligence) service URL


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.