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Error "System Cannot Process the Request Currently" When Validating the Customer ID in Admin with ORA-01017 and ORA-02063 in logs (Doc ID 2506093.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 6.0 to DB 6.0.1 [Release DB 6]
Information in this document applies to any platform.

Symptoms

When attempting to validate a particular customer id, the following error is shown on the screen -
"The System Cannot process the request currently, Please try accessing the system later"

ERROR
-----------------------

Error observed in Logs -


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Admin screen and navigate to Customer Management
2. Try to validate a customer while creating Customer Profile and the above error appears.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the bank administrators cannot create the customer profile.
Error during Customer Profile Creation

Changes

Environment Change - There is a Password change for UBS schema which has caused this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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