My Oracle Support Banner

Attachments Are Not Showing Up In Evidence Tab For Case (Doc ID 2514215.1)

Last updated on NOVEMBER 10, 2019

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0 version, Admin Tools

ACTUAL BEHAVIOR
---------------
Attachments are not showing up in Evidence tab for Case

For couple of cases we are experiencing a strange issue, where when User added an attachment to Evidence for a case, its getting added successfully.
But later its not showing up in Evidence tab under the case workflow.

We are able to see the audit entry for same in Audit tab and from there we able to download the attachment.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.