Missing Email Content On Case
(Doc ID 2520071.1)
Last updated on NOVEMBER 28, 2022
Applies to:
Oracle Financial Services Behavior Detection Platform - Version 8.0 and laterInformation in this document applies to any platform.
Symptoms
On : 8.0.2 version, Web UI
ACTUAL BEHAVIOR
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Missing Email content on case
user is not able to see the email from audit tab for few actions because of any one of below 2 reasons -
- Email sent for that action sequence is not available. So system is not bringing any data on UI.
OR
- Email sent for that action sequence is containing 2 Email’s . So UI is failing as it is expecting 1 email per action. 2nd Email available for that action is the Email sent mentioned in point 1) but got this sequence id
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |