My Oracle Support Banner

Missing Email Content On Case (Doc ID 2520071.1)

Last updated on NOVEMBER 10, 2019

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.2 version, Web UI

ACTUAL BEHAVIOR
---------------
Missing Email content on case

 user is not able to see the email from audit tab for few actions because of any one of below 2 reasons -

- Email sent for that action sequence is not available. So system is not bringing any data on UI.
OR
- Email sent for that action sequence is containing 2 Email’s . So UI is failing as it is expecting 1 email per action. 2nd Email available for that action is the Email sent mentioned in point 1) but got this sequence id

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.