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APPROVE AND REJECT BUTTONS ARE NOT RESPONDING UNDER REQUEST PROCESSING (Doc ID 2523189.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Approve and Reject buttons are not responding under request Processing

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as admin
2. Go to Service Request - Form Builder
3. Create a form for Increase Limit
4. Log in as Retail
5. Go to toggle menu -> Service Request
6. Raise New Request
7. Select Limit -> Click on Increase Limit
8. Fill the form -> Submit -> Confirm ->OK
9. Log in as admin
10. Go to toggle menu -> Request Processing
11. Click on request name
12. Approve and Reject buttons are not responding under request Processing

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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