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User is not Able To Navigate From One Screen To Other If Any Transaction Fails With Response Code "500 Internal Server Error" (Doc ID 2538600.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Banking Digital Experience - Version to [Release 18]
Information in this document applies to any platform.


User is not able to move from one screen to another screen/transaction if any transaction response code "500 Internal Server Error"
All the request are failing if any rest response have error code as 500.

When user do again login then only he/she are able to view the accounts and others things.

500 Internal Server Error

The issue can be reproduced at will with the following steps:
1.login to retail user
2. click on Manage third party consent
3. it gives System encountered error
4.Move to dashboard
5.All transactions will fail to load.




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