My Oracle Support Banner

User is not Able To Navigate From One Screen To Other If Any Transaction Fails With Response Code "500 Internal Server Error" (Doc ID 2538600.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

User is not able to move from one screen to another screen/transaction if any transaction response code "500 Internal Server Error"
All the request are failing if any rest response have error code as 500.

When user do again login then only he/she are able to view the accounts and others things.


ERROR
-----------------------
500 Internal Server Error




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.login to retail user
2. click on Manage third party consent
3. it gives System encountered error
4.Move to dashboard
5.All transactions will fail to load.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.