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USER CAN'T DO FORGOT PASSWORD (Doc ID 2540233.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform Forgot Password transaction,
the following error occurs.

ERROR
-----------------------
System cannot process the request, please try again later.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User is locked
2. Go to forgot password
3. Enter username and date of birth

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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