USER CAN'T DO FORGOT PASSWORD
(Doc ID 2540233.1)
Last updated on JUNE 16, 2021
Applies to:
Oracle Banking Digital Experience - Version 18.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to perform Forgot Password transaction,
the following error occurs.
ERROR
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System cannot process the request, please try again later.
STEPS
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The issue can be reproduced at will with the following steps:
1. User is locked
2. Go to forgot password
3. Enter username and date of birth
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |