USER GETS AUTO LOGOUT FROM THE APPLICATION WHEN REGISTER WITH SOFT TOKEN APP (Doc ID 2540372.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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 User gets auto log out from the application when register with soft token app

EXPECTED BEHAVIOR
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User should not gets logs out from active session.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as admin
2. Set soft token authentication for the transaction
3. Log in as retail user
4. Initiate a transaction
5. Register with soft token
6. Enter token -> submit
7. user gets auto logout from the application

Changes

Cause

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