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Goal Based Financial Planning (GBFP): "Error in loading data, please contact system administrator" Observed In 'Financial Planning>Create FP>Main' Tab (Doc ID 2544026.1)

Last updated on OCTOBER 02, 2019

Applies to:

Oracle FLEXCUBE Private Banking - Version 12.0.3 to 12.0.3 [Release 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Issue is observed while creating Financial Plan for any customer.
On selecting any client and clicking on 'Next' button, error message displays as "Error in loading data, please contact system administrator".

EXPECTED BEHAVIOR
-----------------------
After selecting client and selecting the next button in Create Financial Planning screen, screen must further load 'Demographics' page and not throw any error.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Log in using Relationship Manager user credentials.
2. Navigate to 'Financial Planning' > Create Financial Plan.
3. Select any customer 
4. Click on 'Next' button
5. "Error in loading data, please contact system administrator" error is observed on screen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to create new proposals.

Changes

There are no changes which triggered this issue. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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