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PROBLEM: Customer GL mismatch, approach to investigate the mismatch (Doc ID 2552374.1)

Last updated on SEPTEMBER 09, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 10.5 and later
Information in this document applies to any platform.

Symptoms

On : 10.5 version, Production Support-SET

When attempting to perform the End of Day process,
the following error occurs.

ERROR
-----------------------
ED-120001 -The Trial balance mismatch error has been appeared


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform the End of Day.
2.Post the back dated date transaction during EOD window.
3. Complete the EOD process.
4. Run the next day End of Day process.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete the End of Day process and having the impact on the next day business opening. Also the mentioned issue has the impact on the Banks balance sheet.


Cause

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In this Document
Symptoms
Cause
Solution


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