Bills and Collections
(Doc ID 2563602.1)
Last updated on MAY 22, 2020
Applies to:Oracle FLEXCUBE Universal Banking
Information in this document applies to any platform.
The purpose of this document is to provide a reference to an end user on information to be provided while raising the SR on Bills and Collections module.
SR Logging Template
- User should provide all the information required for analysis prior to raising the SR in Bills and Collections module for faster turnaround.
- Information related to the scenario faced (Screenshots), transaction flow (Debugs, Logs), & transaction history (Contract/Product/Spools etc.) would be required for SR analysis & resolution.
- For detailed information required for Bills and Collections module SR, please refer to the attached documents
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