User Can't View The Remarks From Bank - Service Request
(Doc ID 2564163.1)
Last updated on JUNE 16, 2021
Applies to:
Oracle Banking Digital Experience - Version 18.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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In Service request, User can't view the remarks from Bank in case of admin rejected a request.
EXPECTED BEHAVIOR
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User should be able to view rejected remarks from bank like approved remarks.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as Retail user
2. Raise a service request
3. Log in as admin
4. Go to request processing
5. Click on request name -> Reject
6. Enter Remarks ->Reject
7. Log in as Retail user
8. Go to track request
9. Click on rejected transaction
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are not aware why their service request got rejected.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |