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STDCIF: Closure Of Customer With Active Products (Doc ID 2565028.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.4.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
While trying to close aCIF with active account and loan. The customer closed and authorized successfully. The following cases done:  
a) first one was to fetch the CIF through the customer landing page there we noticed that closed customers can not be fetched . 
b) tried to unlock and edit the account of the closed CIF 

The test was done also in BASE version and the results were the same.

EXPECTED BEHAVIOR
-----------------------
System should validate and raise error when closure of customer with active products

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Go to CIF Landing Screen
2.STDCIF
3.User Closing the CIF
4.User auth the closure of the CIF
5.User is trying to fetch the CIF on the Customer Landing page and he is getting the bellow error code-customer record is closed
6.Now the user is going to edit the account of the closed customer
7.Now user is having another issue while he is unlocking the account

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users facing error while closing the active accounts

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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