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KYC Risk Assessments Are Not Promoting To Case Properly (Doc ID 2565524.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Oracle Financial Services Behavior Detection Platform - Version 6.2.4 and later
Information in this document applies to any platform.

Symptoms

On : KYC 2.0

ACTUAL BEHAVIOR
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KYC Risk Assessments are not promoting to case properly

We need assistance from Oracle support to help troubleshoot issue where risk assessments that should be promoting to case (to N_RA_STATUS_KEY = 16) are still staying in the N_RA_STATUS_KEY = 13 “Open” state.

Cause

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In this Document
Symptoms
Cause
Solution


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