KYC Risk Assessments Are Not Promoting To Case Properly
(Doc ID 2565524.1)
Last updated on NOVEMBER 08, 2019
Applies to:
Oracle Financial Services Behavior Detection Platform - Version 6.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : KYC 2.0
ACTUAL BEHAVIOR
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KYC Risk Assessments are not promoting to case properly
We need assistance from Oracle support to help troubleshoot issue where risk assessments that should be promoting to case (to N_RA_STATUS_KEY = 16) are still staying in the N_RA_STATUS_KEY = 13 “Open” state.
Cause
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In this Document
Symptoms |
Cause |
Solution |