FACILITY maintenance record is with un-authorized status in STTB_RECORD_LOG table, even if same record is showing as authorized in FCUBS frontend application (GEDFACLT screen). (Doc ID 2567823.1)

Last updated on SEPTEMBER 02, 2019

Applies to:

Symptoms

On : 12.0.3 version, Production Support-SET

ACTUAL BEHAVIOR
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Line maintenance is pending in STTB_RECORD_LOG whereas there is no unauthorized entries in GEDFACLT

Line maintenance is pending in STTB_RECORD_LOG whereas there is no unauthorized entries in GEDFACLT.

1. Create a facility and Save it and do not authorize it now.
2. Unlock the facility and change the line serial number
3. Authorize the facility.
4- Verify the facility in sttb_record_log.

EXPECTED BEHAVIOR
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If the master record is authorized in GEDFACLT screen, then all the relevant audit log details must be update correctly in STTB_RECORD_LOG table.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create a facility and Save it and do not authorize it now.
2. Unlock the facility and change the line serial number
3. Authorize the facility.
4- Verify the facility in sttb_record_log.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot proceed with EOD and also not able to validate correct audit logs for the maintenance record.

Cause

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