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Issue in External queues cancellation request tab (Doc ID 2572974.1)

Last updated on AUGUST 06, 2019

Applies to:

Oracle Banking Payments - Version 14.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Once the Sanction check is approved from external application and reached Banking payments, following behavior is observed



EXPECTED BEHAVIOR
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STEPS
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The issue can be reproduced with the following steps:
1. Pick a txn which is in Sanction check queue- where the Sanction check is in Pending status.
2. PXSOVIEW screen: Click on cancel button after selecting the above X-border txn. (Cancellation request placed)
3. User then goes to external application and forcefully approve the sanction check.
4. User goes to PXDOVIEW screen queries the above txn. Verifies the sanction check status.
5. System would be showing sanction check status as "Pending".
6. And cancellation request did not triggered.


Cause

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In this Document
Symptoms
Cause
Solution
References


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