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Order Timeout Functionality is Not Working in FCPB if Response is Delayed From Core Banking System. (Doc ID 2573469.1)

Last updated on AUGUST 13, 2019

Applies to:

Oracle FLEXCUBE Private Banking - Version 12.0.1 to 12.0.1 [Release 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Customer has placed an order from order capture [Order Mgmt > MF > Order Capture] screen, request for debit has gone to core banking system. Order is placed successfully but due to issue at core banking system, core baking response for FCPB is delayed for 3 min.

Delayed response gives an impression to the user that order is not placed, and user places the order again resulting in a second debit to his account twice.


EXPECTED BEHAVIOR
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Time out of 5 sec is maintained in FCPB. If there is no response from core banking system within 5 seconds then system will insert that order entry in pbs_core_order_timeouts table. Later, when schedule job 27 (Order Reversal job) will run, it will reverse the amount in case amount is debited or do nothing if there is no debit has happened.

Hence, a reversal request for the first order (or account debit) should have been triggered by FCPB order timeout framework after 5 sec, since there was a 3 min delay from core banking.

STEPS
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The issue can be reproduced with the following steps:
1. Place the order from order capture [Order Mgmt > MF > Order Capture] screen
2. Response from core banking should be delayed to replicate the issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is a financial impact issue. Since order has taken time to place and there is no intimation for placed order through mail/sms, user thinks order is not placed, so he places another order with same details, resulting in two orders and 2 debits to his account.

Changes

There are no changes in the environment, product, account and hardware which has triggered the issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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