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Payments Fail Randomly For 6 Digit Soft Token Code (Doc ID 2574452.1)

Last updated on AUGUST 12, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.3.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to input the 6 digit soft token validation code for payment confirmation, the following error occurs:
"System cannot process the request, please try again later".

Below given trace is observed in Logs:

java.lang.StringIndexOutOfBoundsException: String index out of range: 8 
at java.lang.String.substring(String.java:1963) 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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