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Cannot Close Customer due to Error DS-0002 (Doc ID 2574609.1)

Last updated on AUGUST 08, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 7.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

While closing a customer, there is an error popup DS-0002 - Closure disallowed. Records being used at following nodes : 

EXPECTED BEHAVIOR
-----------------------
The customer should be closed.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. The user opens the customer details in STDCIF
2. The user clicks on close button.
3. Error is faced

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is unable to close the customer

Cause

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In this Document
Symptoms
Cause
Solution


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