ROLL Event Did Not Post WHT Amount (Doc ID 2577586.1)

Last updated on APRIL 20, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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During CL account rollover event, the MAIN_INT settled amount as part of ROLLOVER is reduced by Withholding tax amount but accounting entries were missed for the withhold amount.

EXPECTED BEHAVIOR
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For ROLL event if any withhold tax amount is present system should post accounting for the same.

STEPS
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The issue can be reproduced with the following steps:
1. Perform manual rollover for a CL account for which withholding tax is maintained
2. Verify the accounting entries for ROLL event

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, rollover is causing receivable mismatch and creating GL balance inconsistency.

Cause

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