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New Customer Creation (STDCIF) failed with Error Code SYSERROR (Doc ID 2581251.1)

Last updated on AUGUST 27, 2019

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.3 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
During Customer Creation using function ID STDCIF it is failing with Error Code SYSERROR(System Error has occurred Please contract System Administrator)

EXPECTED BEHAVIOR
-----------------------
Customer Creation to be successful when Creating using function Id STDCIF

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application
2. For Customer Creation go to Customer Maintenance Screen(STDCIF)
3. All details Related to the Customer to be inputted
4. Click on Save.
5. On Save the Customer Account failed to Create while trying to Create Liability Details for the Customer.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Create new Customer on the Application.





Cause

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In this Document
Symptoms
Cause
Solution
References


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