When Admin Tries To Create Retail,Corporate User And Maintain Party Preferences, Application Throws Error 'System cannot process the request, please try later' (Doc ID 2582691.1)

Last updated on JUNE 16, 2021

Applies to:

Goal

Bank Admin is not able to create Retail,Corporate user and party preferences after enabling the Approval Checks for Bank Administrator in System rules. 

Below three scenarios observed :

Scenario 1:- After Enabling Approval checks for Bank Admin , try creating party preferences. It gives generic error on screen.
Scenario 2:- After Enabling Approval checks for Bank Admin , try creating Retail User. It gives generic error on screen.
Scenario 3:- After Enabling Approval checks for Bank Admin , try creating Corporate User. It gives generic error on screen.

Simulation Steps :-
Step 1:- Log in to Bank admin --> Configuration --> System Rules --> Select Administrator --> enable Approval Checks
Step 2 :- On-boarding --> Party preferences --> create Party preferences -->while confirming giving 'System cannot process the request, please try later' error.
Step 3:- On-boarding --> User Management --> create retail user -->while confirming giving 'System cannot process the request, please try later' error.
Step 4:- On-boarding --> User Management --> create corporate user -->while confirming giving 'System cannot process the request, please try later' error.




 

Solution

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