When Downloading pdf from View Statement Transaction, Application Shows Error "Failed to load PDF document" (Doc ID 2584631.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

When attempting to download pdf files, the following error occurs.

ERROR
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Failed to load PDF document


STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as Retail user
2. Go to Accounts -> Current and Savings -> View Statement
3. Select account no-> View statement
4. Download pdf file
5. Error: Failed to load PDF document
6. Log in as Corporate user
7. Go to Accounts -> Current and Savings -> Overview
8. Select account no under accounts summary
9. Download pdf file
10. Error: Failed to load PDF document

Changes

Cause

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