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When Downloading pdf from View Statement Transaction, Application Shows Error "Failed to load PDF document" (Doc ID 2584631.1)

Last updated on SEPTEMBER 08, 2019

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download pdf files, the following error occurs.

ERROR
-----------------------
Failed to load PDF document


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as Retail user
2. Go to Accounts -> Current and Savings -> View Statement
3. Select account no-> View statement
4. Download pdf file
5. Error: Failed to load PDF document
6. Log in as Corporate user
7. Go to Accounts -> Current and Savings -> Overview
8. Select account no under accounts summary
9. Download pdf file
10. Error: Failed to load PDF document


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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